Built for work , Designed for Power.

Explore our range of custom-built desktop PC systems designed to elevate you to the next level.

Frequently Asked Questions

Find answers to the most common questions about our custom-built gaming desktop and workstation PC systems.

What components can I customise in my PC?

You can customise a variety of components including the CPU, GPU, RAM, storage, and cooling systems to match your needs.

How long does it take to build and ship my custom PC?

The build and shipping process typically takes between 7-14 business days, depending on the complexity of your order and current demand.

Do you offer any warranty on your custom-built PCs?

Yes, all our custom-built PCs come with a comprehensive warranty covering parts and labour.

Can I upgrade my custom-built PC in the future?

Absolutely! Our systems are designed with future upgrades in mind, allowing you to easily swap out components as needed.

What kind of customer support do you provide?

We offer lifetime technical support through phone, email, and live chat to assist you with any issues or questions you may have.

Do you provide overclocking services?

Yes, we offer professional overclocking services to enhance the performance of your CPU and GPU, ensuring maximum efficiency.

Are there financing options available?

Sorry, currently we do not provide any financing options we can process payment via Visa, Mastercard and Bank Transfer.  We welcome government and education official purchase orders. 

Can I see a demo of the custom-built PCs?

We do not have showroom facilities, you can consult with our sales specialists to plan your build with your requirements.  We can also provide access to virtually test your PC before delivery.  

What sets AlphaBetaPC apart from other custom PC builders?

Our commitment to quality, customer satisfaction, and the use of top-tier components ensures that you receive a PC that exceeds your expectations.

Can I send my own case?

We understand that you may be disappointed about not being able to send your own case, but here at AlphaBetaPC, we have an extensive range of cases to meet your needs. If you don’t see what you’re looking for, please don’t hesitate to contact us. We’re here to help you find the perfect case for your custom-built gaming desktop PC system. 

Can I purchase a system without graphics card, ram etc.?

Yes, you can, discover the world of options for your custom-built gaming desktop PC system at AlphaBetaPC. Whether you choose to assemble your own PC or go for our assembly service, we have you covered. While our warranty supports the installation of your own components, it’s important to ensure compatibility before purchasing. 

Can I trade-in my old computer?

Sorry, we currently can not accommodate this service. 

Which courier do you use?

We use DPD as our main courier.

How long does it take for delivery?

Standard build service is 7-14 working days but you can also opt for express build service within 3-5 working days.  In case you’re in a rush, we also have a wide range of ready-to-ship systems available. Additionally, once your system is all set, we’ll ship it to you for free with next-day delivery.

Warranty & Returns

Will I void warranty if i install my own components?
At AlphaBetaPC, we give you the freedom to customize your gaming desktop PC like no other computer manufacturer. Unlike most, we allow you to open the case and install your own components, keeping your warranty valid as long as they are installed correctly and your computer is not damaged in the process. Please note that we do not provide support for these components during installation or in use, and any warranty returns caused by your own components will incur labor and return costs. If you need to return your computer to us, we strongly recommend removing these components beforehand, as we cannot be held responsible for them. Customize your gaming experience with AlphaBetaPC, where you have the power to build your ideal system.
How long is the warranty for desktop pc?

All our fully built systems carry a 3-year limited warranty.  You can find more details by visiting our page here

How can I return my computer for repair?

If you need to request a Return Merchandise Authorization (RMA), simply log in to your account, navigate to “My Returns,” and click on “Request an RMA.” Please keep in mind that if your order is no longer under warranty, there will be charges for labour and collection/return fees (unless you choose to use your own courier). If you’re unsure whether you require an RMA, don’t hesitate to get in touch with us. 

How long does the repairs take?

We understand the importance of efficient repair services for your custom-built gaming desktop PC. That’s why we strive to provide you with timely updates on the progress of your system. Typically, RMAs can take up to 2 weeks, depending on factors such as repair volume, stock availability, and issue complexity. 

Payment

Do you offer finance?

Sorry, we currently do not offer finance payments. We accept all major credit and debit cards issued by Visa and Mastercard. You can also pay by bank transfer.

How long does the refund take?

Once the refund is processed it can take between 5-7 working days to appear in your bank account.