Terms & Conditions 

We are: Alpha Beta Gamma Ltd. - company registration number 12212799

Our address is: 3 Landerry Industrial Estate, School Lane, Selsey, PO20 9ER

We can be contacted at: By post using our address

by email to - sales@Alphbetapc.com or by telephone – 01243 604200

You are: a purchaser of our Goods and/or Services


This document contains a lot of information some of which is legal in nature. We have tried to make this as clear as possible and would encourage you to read this carefully before ordering any Goods and/or Services from us. When you order Goods from this Website you agree to be bound by these Terms and Conditions.


1 MEANINGS OF WORDS USED BY US

1.1 "Agreement" is a reference to these Terms and Conditions, the Returns Policy, the Privacy Policy and any order form and payment instructions provided to you;

1.2 "Customer", "you", "your" and "yours" means you the person using this Website ordering Goods or Services;

1.3 "Goods" or "Products" means the personal computer or laptop which you have ordered from us and any other hardware or software products ordered by you which are set out in your order form;

1.4 "Service" or "Services" means the home installation service that we offer to our customers. The exact details of which are dependent on the level of service which is selected;

1.5 "Terms and Conditions" means this document and any updates to the document which are displayed on our Website;

1.6 "we", "us" and "our" are references to Channel Management Solutions Ltd.

1.7 "Website" is a reference to the website, www. Alphabetapc.com which is run and operated by us and on which these Terms and Conditions are displayed.


2 ORDERING FROM US

2.1 When you order Goods and/or Services from us you are entering into a contract with us for the purchase of the Goods and/or the performance of the Services. You must take particular care when providing us with your details to ensure that these are accurate and complete at the time of ordering.

2.2 Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email confirming your order (the Order Confirmation). If the Goods are not available we will contact you by telephone or email and offer you an alternative Product or the option of cancelling your order.

2.3 Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale, unless you are registered as a re-seller with us.

2.4 When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

2.5 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

2.6 The description and price of goods you order will be as shown on our website at the time you place your order.

2.7 After placing an order, you will receive an e-mail from us acknowledging that we have received your order (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.


3 PRICES

3.1 All Prices shown on the website are inclusive of value added tax (where applicable) but exclusive of delivery charges.

3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

3.3 The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order. When you are paying by credit or debit card payment will be taken at the time of placing your order and not when the order is dispatched.

3.4 Where payment is made by cheque or bank transfer, we shall not dispatch any Products until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds.

3.5 Where an order is made using finance to pay for goods, delivery must take place to the address given on the finance application.

3.6 Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you an Order Confirmation, if an error in our pricing is found. The price will be verified once your order is assembled.

3.7 If an error in our pricing is found, we will inform you as soon as possible by telephone or email and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods. If you do not reconfirm or cancel your order within 3 working days of notification we will assume that you wish to cancel your order and your order will be cancelled by us.

3.8 In some cases it may be necessary for us to request further information from you in order to perform CNP (cardholder not present) checks on payments received for the purpose of avoiding fraud. This is in the interest of all card holders. If you are unable to provide further information upon request the order may be cancelled or the delivery address amended to the registered card address at our discretion.


4 PROMOTIONS

4.1 Promotions, such as game codes, vouchers, free items and rebates are subject to availability. Promotions can be terminated at any time and without notice.

4.2 We will endeavour to honour all promotions but we cannot be held liable where promotions expire, are discontinued, terminated or unavailable.

4.3 In rare circumstances promotions may expire after the point of ordering and before the order is dispatched to you. We cannot be held responsible in these circumstances.

4.4 Promotions have a cash value of £0.01.


5 DELIVERY

5.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.

5.2 Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.

5.3 Please ensure that you or someone who is authorised to sign for the goods on your behalf is available to take receipt of the goods. When accepting delivery please inspect the package for any visible signs of damage. If there is damage then you can either refuse the delivery or sign for the package as damaged.

5.4 The Products will be at your risk from the time of delivery.

5.5 You may collect the Goods from our premises by arranging this with us in advance. Please ensure that you have valid identification at the time of collection to demonstrate proof of your name and order address.

5.6 If you have selected a "Fast-Track" option at the time of placing your order we will endeavour to dispatch your order within the specified Fast-Track timeframe. The Fast-Track service is not guaranteed and if we are unable to dispatch your goods within this timeframe the service will automatically be downgraded to the next available service level and any cost difference refunded. The Fast-Track service will start from the time we receive cleared payment (or confirmation to process your order from our finance company) and send you a notification that your order is being processed. The Fast-Track service will be seen as complete once the order is dispatched by us, and no consideration will be given to any subsequent delays in delivery.

5.7 If you order Products from our Website for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

5.8 Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.


6 CANCELLATION AND RETURNS

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day you received the Products. You must notify us via durable medium (email / letter) and quote your order number in any communication. Notification by phone is not sufficient.

6.2 If you are contracting as a Business / Trade customer, this clause does not apply. Any orders by or on behalf of a business cannot be cancelled once they have been placed. An order will be deemed to be a Business Order, if it is paid via business bank account or business debit / credit card, or a company address or purchase order number has been provided.

6.3 You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6.4 If required we can arrange collection using our courier, who can collect from most areas of Europe apart from the Channel Islands, Norway, Iceland, Greece and Switzerland. The cost for collections is £35 including VAT.

6.5 The supply of services (namely a Fast-track/priority build service - if ordered) will not be refunded because this service contract will have been fully completed within the cancellation period.

6.6 Once the cancelled Products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer for the full amount paid within 14 days including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) less the collection charge we paid for the collection of the Goods if applicable.

6.7 Except in the case of faulty or miss-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request. This includes but is not limited to welcome packs, software discs, cables, digital download codes such as games, chassis accessories and peripherals.

6.8 Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded. Please see section 28(3)(b) of the Consumer Contracts Regulations 2013 for further information.

6.9 A full statement of your legal rights under The Consumer Contracts Regulations 2013 may be obtained in the UK from your local Citizen's Advice Bureau or Trading Standards Office.

6.10 If the goods supplied to you are incomplete/incorrect or physically damaged then you should notify us via email, letter or webmail by logging into your account area within 72 hours of receipt. Failure to notify us with 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care and that the goods were supplied correctly and in full.

6.11 If you suspect that the Goods are faulty and wish to return them you must contact us within 72 hours of discovering the fault and submit an RMA (Return Material Authorisation) request. We will examine the returned Product and if you are entitled, we will notify you of your options (which may be to either repair, replace or refund) via e-mail within a reasonable period of time. We will process a repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair or replacement, or within 14 days of the day you opt for a refund for the defective Product.

6.12 For refunds, we will make the reimbursement without undue delay, and not later than:

                   •  14 days after the day we receive back from you any goods supplied, or

                   •  (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

                   •  if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

6.13 For any returns due to damage or suspected faults, we will arrange for collection at our cost within the first month after receipt or as extended by your warranty provision. Should the product be found not defective then you will be liable for the costs of collection, re-delivery, labour and new packaging if required. We do not offer a collection for orders delivered to the Channel Islands, Norway, Iceland or Switzerland.

6.14 Peripheral items (any item that is not a computer or laptop) must be returned to us using your own delivery method. We will not arrange for collection of any peripheral items within the first month after receipt or at any time after this date.

6.15 Where collections are arranged by us, you still have a duty of care to ensure the Products are packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we recommend original packaging is used. If original packaging is not available, new specialty packaging can be ordered from us. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.

6.16 When you return goods using your own delivery method, where goods are found to be defective we will refund up to £10 of the cost incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

6.17 When returning goods under the 14 day cooling off period, if the goods are not in a resale able condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund.

6.18 If you wish to return the system in the original packaging and you either find your packaging to not be suitable for return, or you didn't keep the original packaging, then please feel free to contact us for replacement packaging at a cost.

6.19 Consumers have the statutory warranty rights for goods at their disposal.

6.20 We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board. The European Commission offers an online dispute resolution platform, available here: http://ec.europa.eu/consumers/odr/

7 WARRANTY

7.1 In addition to any warranty that you may have purchased with your Goods, all Goods that we supply are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.

7.2 Subject to clause 7.3, goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance and equal or better value at the time a return material authorisation (“RMA”) is generated. All Products being returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and returned to sender.

7.3 If you order a dedicated graphics card and the AIB (add-in-board) manufacturer name is not specified in the product description or on the final invoice, then you will receive a graphics card that meets the specification of the model/version stated. If the graphics card is exchanged under the warranty, then we will supply a graphics card that meets or exceeds the specification of the model/version stated. This model may be from a different AIB manufacturer and as a result the actual performance may be slightly higher or lower than the original model.

7.4 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment), failure to follow the manufacturer's instructions, or any alteration or repair carried out without the manufacturer's approval.

7.5 Unless otherwise stated, all LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008 pixel defects. Dead pixels on LCD/LED panels are covered under the manufacturers' warranty terms and conditions. We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels.

7.6 We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.

7.7 Laptop Batteries come with a maximum 6 month warranty, regardless of which warranty option is purchased.

7.8 Unlike with most computer companies, we allow you to open your case and install your own components without voiding your warranty on the following conditions:

        • If the actions of the person installing the components cause damage to the computer, your warranty will be void;

        • If you install components that are not purchased from us and they cause problems with your computer, your warranty will be void;

        • If you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the                 components you have installed.

        • We will support you in installing components purchased from us providing you have purchased them through the upgrade service available on your online                 account.

7.9 We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU or BIOS have been replaced without authorisation.

Any tampering, repair or modification by unauthorised personnel voids the warranty.

7.10 Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.

7.11 In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.

7.12 Dead Pixel Guarantee - If you order a dead pixel guarantee and you report a dead pixel within the specified time period on the dead pixel guarantee, we will collect the laptop from your premises and replace the screen with a defect free model of equal or better specification. Collection and re-delivery is included along with all labour fees, and the service can be used an unlimited number of times during the guarantee period.

The dead pixel guarantee commences on the day you receive your order and any dead pixels must be reported within the guarantee time period in order to qualify for replacement. Screens that are cracked, damaged or broken are not covered under the dead pixel guarantee regardless of how many pixels are not functioning. This guarantee does not cover external monitors purchased, only the notebook screen itself is covered.

Unfortunately we cannot arrange collections from the Channel Islands, Norway, Iceland or Switzerland, however we can reimburse up to £35 towards your shipping costs.

7.13 If a product is repaired outside of the warranty period specified on your order, unless otherwise specified the warranty provided on any replacement parts is capped at a maximum of three months.


8 UPGRADE SERVICE

8.1 The upgrade service is provided for customers who wish to purchase upgrades for their existing computer that was purchased from us. We do not guarantee compatibility for systems other than the original order purchased and we assume that you have not installed any other components into the system when we perform an online check for compatibility.

8.2 If a collection and re-delivery upgrade service is selected we assume that the computer is in a full working order and free from damage or defects. If the computer requires repairs and is outside of warranty these will be chargeable and we will contact you to arrange payment before any upgrades are completed.

8.3 Before paying for the upgrade service you will be given details of stock levels for each component you have selected.

8.4 If a collection and re-delivery upgrade service is selected you will have the opportunity to book in a collection with our courier after the new upgrade order has been processed. This collection service will be requested automatically with our courier and we cannot accept any responsibility or compensate for any failure to collect for any reason.

8.5 If the upgrade cannot be performed for any reason other than our own negligence you will not be entitled to a refund of collection and re-delivery costs or compensation of any sort.


9 OUR WEBSITE SECURITY

9.1 Encryption Technology: We use the industry standard secure sockets layer (SSL) 256-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission. To check that you are in a secure area of our Website look at the address bar of your browser and you will see https as opposed to http. All this technology and our policies are to safeguard your privacy from unauthorised access/improper use.

9.2 External Websites: If you use links on our Website that lead you to external websites, we will have no control over the way your information will be processed. As other websites may handle your information in a different way, we recommend that you check the privacy policies of each website that you visit.


10 USING OUR WEBSITE

10.1 The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.

10.2 We aim to have the Website available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all product descriptions displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.

10.3 You must not interfere with the working of our Website nor must you circumvent security on the Website, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, Website, router or any other internet connected device or service.

10.4 You must be 18 or older to use our Services. Minors under 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. Children under 13 are not permitted to use our Website or the Services. You are responsible for any and all account activity conducted by a minor on your account.


11 YOUR INFORMATION

11.1 Where we have requested information from you to provide the Goods or Services, you agree to provide us with accurate and complete information.

11.2 You authorise us to use, store or otherwise process your personal information in order to provide the Goods or Services to you and for marketing purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to third parties from time to time where this is required by law or in order to provide the Goods or Services to you. We do not pass on or sell your contact details to third parties.

11.3 You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

11.4 You should not receive unsolicited email or phone calls from companies that we do business with and we do not sell your information to these companies.

11.5 All personal data is stored and managed in accordance with our Privacy Policy.

11.6 The contract text, which led to the order, is stored by us and can be made available to you after the conclusion of the contract. Please contact us and we will provide you with this information.


12 COMPLAINTS ABOUT OUR SERVICE

12.1 We hope that you will not have any complaints about our Services however if you do have an issue please contact us and we will do our best to respond within 5 business days.


13 OUR INTELLECTUAL PROPERTY RIGHTS

13.1 All copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website and the Goods and Services (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved. The collection, arrangement and assembly of all content on the Website is our exclusive property and is protected by copyright. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website unless expressly invited to do so.


14 DISCLAIMER AND LIMITS TO OUR LIABILITY

14.1 Limits on our liability: We do not restrict our liability to you for personal injury or death arising as a result of our direct negligence, for fraud committed by us or for any other matter which it is unlawful to limit or exclude. We disclaim any and all liability to you for the supply of the Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount we have received from you in respect of such Goods or Service out of which the claim has arisen. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising.

14.2 Indirect or inconsequential losses: We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to goodwill, loss or damage to property and/or loss from claims of third parties arising out of the use of the Website or the Goods or Services or as a result of any failure of any goods purchased from us.

14.3 The Website: We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

14.4 Acts of God: We shall not be held liable for any failure or delay in delivering the Goods or performing Services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

14.5 Security Breaches: We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.


15 GENERAL LEGAL POINTS

15.1 Ability to transfer or subcontract: We may subcontract any part or parts of delivery of the Goods or the Services that we provide to you from time to time and we may transfer our rights and/or obligations under this Agreement without your consent or any requirement to notify you.

15.2 Changes to the Terms and Conditions: We may alter or vary the Terms and Conditions at any time. Any variations or updates to these Terms and Conditions will be published on our Website. You will be deemed to accept the latest version of the Terms and Conditions when you buy our Goods or Services.

15.3 Entire Agreement: This Agreement constitutes the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision, these Terms and Conditions shall prevail. By accepting this Agreement, you are also unambiguously agreeing to the Returns Policy and the Privacy Policy. You should not use our Website or the Services if you do not accept these Terms and Conditions, the Returns Policy and the Privacy Policy.

15.4 Invalidity: If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, we agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

15.5 Jurisdiction and English Law: These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

15.6 Delays: No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

15.7 Rights of Third Parties: It is not intended that the undertakings and obligations of the parties set out in this document shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.


At Alpha Beta Gamma Ltd, we care about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. This policy explains our privacy practices for alphabetapc.com which will be referred to as the "Site", together with "we", "us", and "our". We'll refer to any services provided by the Site as the "Services". Alpha Beta Gama Ltd, (company number 12212799 and registered in England and Wales) is the data controller and is responsible for your personal information.

Last Updated: 09 November 2019


Accepting the Privacy Policy

We need to process your personal information to run our business and provide you with the Services. By accepting our Terms and Conditions, you are confirming that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. We are not responsible for the content or the privacy policies or practices of any third party websites that we reference on the Site or in any of the Services that we provide.


The AlphaBetaPC Terms and Conditions require all account owners to be at least 18 years of age. Children under 18 years of age and at least 13 years of age are permitted to use our Services only if they have the appropriate permission and direct supervision by the owner of the account. Children under age 13 are not permitted to use our Site or the Services. You are responsible for any and all account activity conducted by a minor on your account.


By using the Services, you acknowledge that AlphaBetaPC will use your information in the United Kingdom, France, Germany and any other country where AlphaBetaPC operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to these countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections.

 

Information Collected or Received

As part of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.


If you choose to create an account on the Site, you need to provide us with a valid email address, first name and surname. You may review, change, or remove your first name and surname through your online account. If you would like your email address to be removed, you should contact us on sales@AlphaBetaPC.com and we will remove this by either deleting your account or by changing the email address on your account to a generic email address that does not contain any data personal to you.


Depending on which services you choose to use, additional information, such as invoice, delivery and payment information (including but not limited to invoice address, delivery address, company name, telephone numbers and credit card information) may be necessary in order for us to provide a particular service. You are not required to provide us with this information to create an account, but we will need it to provide certain services. For example, we need a physical delivery address if you are buying something on the Site for delivery.


We do not store full credit card information on our servers but we do store a payment token, the expiry date and the last four digits which will allow us to accept future payments without the need for you to enter full card details.


We automatically receive and record information from your browser or your mobile device when you visit the Site, such as your IP address or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the Services. This information is stored in our database, in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyse and understand how the Services work for visitors, and to provide advertising, including across your devices, and a more personalised experience for visitors.


We may also automatically collect device-specific information when you use our Services. This information may include information such as the hardware model, operating system information, browser information, IP address, and device identifiers.


We collect information about your use of the Services for advertising, analytics, to serve content and to protect the Services, including your IP address and browser information (including referrers). We use your IP address to determine your geo-location to offer Services tailored to your region.

 

Information Provided to Third Parties

In order for us to provide the Services, we may need to pass on your personal information to third parties. The information is provided to third parties solely for the purpose of fulfilling Services that you have requested. Details of these Services are as follows:

    • For orders placed on the Site:

        o We will provide your first name, surname, invoice address, delivery address, company name, email address, telephone numbers and IP address along with                 your payment details, such as your credit card number, expiry date, CVC number, cardholder name (and any other payment information that you enter on the                 Site) to our payment provider. This information is used for the purpose of fulfilling Services and fraud prevention.

        o We will provide your first name, surname, invoice address, delivery address, company name, email address and telephone numbers to our courier (DPD) for                 the purposes of fulfilling the delivery of any Services you request.

        o We may provide your order reference number, currency, total order price, order quantity and some aspects of the specification you have ordered such as the                 processor and graphics card to Google, Facebook, Bing and Hatch B.V. This is used for the purposes of sales tracking.

        o We will provide your email address, delivery country and any associated EAN numbers to Google Customer Reviews. Google Customer Reviews is a program                 that allows you to rate your purchase experience with partners who participate in the program. The rating that you give in your review can help other                                shoppers make an informed decision to purchase.

If you opt-in to receiving a survey from Google Customer Reviews, Google will send you one email a few days after your order has been delivered. Google will not send any other emails as a result of you opting in.

        o To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information                 supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may                 be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can be rest assured that this is done only to confirm                 your identity, that a credit check is not performed and that your credit rating will be unaffected.

For orders placed on the Site under the finance payment option:

        o We will provide your first name, surname, invoice address, delivery address, company name, email address, telephone numbers and IP address along with                 your deposit value to our finance provider. This information is used for the purpose of fulfilling Services and fraud prevention.

 

Cookies & Analytics

We use cookies for collecting user information from the Site. Cookies are used to enhance the user experience of the Site by remembering a specification previously configured, allowing the specification to be loaded easily when the Site is visited at a later date. Cookies are also used to track the effectiveness of marketing campaigns on external websites, by initially pointing the visitor to a tracking URL. Cookies are not used in any other way and we will never directly contact you based on data collected by cookies.

We use Google Analytics for the purposes of remarketing online. Third-party vendors, including Google, show our ads on websites across the Internet. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on your past visits to the Site. If you do not wish for your data to be collected and used by Google Analytics, you can opt-out.

 

Choice & Control

We give you the choice of providing, editing or removing certain information. You may remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name. You can also request the deletion of the personal information in your account. You also have the following benefits:


        • Data access and portability (including the right to obtain a copy of the personal data you provided to AlphaBetaPC, via your online account);

        • Data correction (including the ability to update your personal data via your online account);

        • Data deletion (including the right to have AlphaBetaPC delete your personal information, except information we are required to retain, by contacting us);

        • Withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask AlphaBetaPC to stop processing your personal data,                 with some exceptions, by contacting us).

AlphaBetaPC may send you emails about the Services or your activity. Some of these emails are required, service-related emails (such as customer support emails, order status emails or legal notices). Other emails are not required, such as newsletters. You can opt-out of newsletters by clicking the "unsubscribe" link at the bottom of the email.

We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies or similar technologies in order to provide you with advertising based upon your browsing activities and interests.

If you no longer wish to use the Services or receive service-related emails (except for legally required notices), then you may request that your data is deleted by contacting us.


 Messages

On occasion, AlphaBetaPC may need to contact you. Primarily, these messages are delivered by email and every account is required to keep a valid email address on file to receive messages. AlphaBetaPC may also contact you by telephone to provide support for Services that you have requested. If you have a valid mobile telephone number on your account, we may send you an SMS (or similar) message to notify you when Services are dispatched or completed. If you send correspondence to us by physical mail we may respond with a physical letter, by email or by telephone.

Some messages from AlphaBetaPC are service-related and necessary to provide information about Services you have requested. You agree that AlphaBetaPC can send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include a welcome email when you create an account, confirmation of an order, service availability, and correspondence with our support team.

When you create an account, subscribe to a newsletter, save a quote or otherwise provide us with your email address or phone number you agree by unambiguous consent to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails through the unsubscribe link included in marketing emails or messages.


Forums, Reviews & Testimonials

AlphaBetaPC operates Forums and collects reviews and testimonials. You don't have to use these features, but if you do, please use common sense and good judgment when posting data to the Site. Be aware that any personal information that you choose to submit there can be read, collected, or used by others, or could be used to send unsolicited messages to you. AlphaBetaPC generally does not remove content posted in forums, in reviews or testimonials, and your data may remain public even after your account is closed. You are responsible for the personal information that you choose to post through the Site.

Another visitor may follow your public activity on the forum to receive updates, such as when you make a forum post. You may choose to make certain activities private through your forum account settings.

 

Information Uses, Sharing & Disclosure

When you access or use the Services, we collect, use, share, and otherwise process your personal information as described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:

        • necessary to perform the contractual obligations in our Terms and Conditions and in order to provide the Services to you;

        • you have consented to the processing, which you can revoke at any time;

        • necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;

        • necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors or partners;

        • you have expressly made the information public;

        • necessary in the public interest; and

        • occasionally necessary to protect your vital interests, or those of others.

Note that we principally rely on consent:

        • to send marketing messages

        • for third-party data sharing related to advertising, and, to the extent applicable

        • for the use of location data for advertising purposes.


Where we process your information on the basis of legitimate interests, we do so as follows:

        • We may use your information to improve and customise our Services, including sharing of your information for such purposes, and we do so as it is necessary                 to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in                 understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue                 our legitimate interests in improving our Services, efficiency, interest in Services for users and obtaining insights into usage patterns of our Services.

        • We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is                 necessary to pursue our legitimate interests in ensuring the security of our Services, including enhancing protection of our community against spam,                 harassment, intellectual property infringement, crime, and security risks of all kind.

        • We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, for targeted                    online and offline marketing including through tools provided by Google and Facebook, and for general research and aggregate reporting. We may learn the                  sorts of products that you’re interested in from your browsing and purchasing behaviour on the Site and suggest potential purchases as a result. As a core                 part of our Services, we have a legitimate interest in customising your experience to help you discover relevant products.

        • AlphaBetaPC may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful                 requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal                        rights or defend against legal claims, including to collect a debt; to comply with a court order, legal process, or other legal requirement; or when we believe                 in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or                 take action regarding illegal activities, suspected fraud, threats to our property, or violations of our Terms and Conditions. In these cases, our use of your                 information may be necessary for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime,                 enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or                 defend legal claims. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to                 share information to prevent loss of life or personal injury).


If we receive a lawful, verified request for customer records or information in one of the limited circumstances described in the previous paragraph, we may disclose personal information, which may include, but may not be limited to, a first name and surname, address, phone numbers, email address, and company name.

AlphaBetaPC may share demographic information with business partners, but it will be aggregated and de-personalised, so that personal information is not revealed.

AlphaBetaPC also needs to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to AlphaBetaPC not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like processing payments and shipments and helping us keep our Services operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.

In some cases, AlphaBetaPC may choose to buy or sell assets. Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of our assets), customer information is typically one of the business assets that is transferred. If we intend to transfer information about you, we will notify you by email and you will be given an opportunity to opt out before information about you becomes subject to a different privacy policy.

Third-party plug-ins also may collect information about your use of the Site. For example, when you load a page on AlphaBetaPC.co.uk that has a social plug-in from a third-party site or service, such as a “Like” or “Send” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other similar technologies on the Site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognise your computer or mobile device each time you use the Services. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services. AlphaBetaPC chooses and manages these third-party technologies placed on its Sites. However, these are third-party technologies, and they are subject to that third party's privacy policy.

AlphaBetaPC does not control the privacy policies of third parties, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, third-parties are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.

 

Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password which is stored in a one-way encrypted format. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us on enquiries@AlphaBetaPC.co.uk.


AlphaBetaPC follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute security.

 

Retention

AlphaBetaPC will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your AlphaBetaPC account), as described in this policy, or as needed to provide the Services to you. AlphaBetaPC will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.

 

Your Rights

You may benefit from a number of rights in relation to your information that we process. If you would like to manage, change or delete your personal information, you can do so via your AlphaBetaPC online account or by contacting us. Upon request, AlphaBetaPC will provide you with information about whether we hold any of your personal information. By visiting your online account, you can access, correct, change, and delete certain personal information associated with your account. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format. If you need further assistance, you can contact AlphaBetaPC through the contact section on the Site. We will respond to your request within a reasonable timeframe.


If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications.

 

Withdrawing Consent

Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications. You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by contacting us on enquiries@AlphaBetaPC.co.uk requesting that all associated data we have is deleted. This deletion is permanent and your account cannot be reinstated.

 

Privacy Policy Changes

We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Site, (ii) sending you an email or message about the changes. We encourage you to check back regularly and review any updates.

 

Contact

If you have any questions:


Contact AlphaBetaPC on 01243 604 200.


Send an email to the AlphaBetaPC manager Mark.Walker@AlphaBetaPC.com.


Write to us at the following addresses:


3 Landerry Industrial Estate, School Lane, Selsey, PO20 9ER


If you live in the EEA and have a complaint, you may also file a complaint with your local data protection regulator.


Definition: The word "Company", "Company's" refers to the registered company Alpha Beta Gamma Ltd, no 12212799 in England and Wales.



This site is owned and operated by Alpha Beta Gamma Ltd, hereafter the Company, and provides its services to you subject to the following conditions. If you visit or shop at www.AlphaBetaPC.com, you affirmatively accept the following conditions. Continued use of the site constitutes the affirmative agreement to these terms and conditions. Alpha Beta Gamma Ltd reserves the right to change the terms, conditions, and notices under which the site and services of Alpha Beta Gamma Ltd are offered, including but not limited to the charges associated with the use of the AlphaBetaPC.com site and services. You are responsible for regularly reviewing these terms and conditions and any additional terms and conditions. Your continued use of the AlphaBetaPC.com site and services constitutes your agreement to all such terms, conditions, and notices (see TERMS & CONDITIONS and the PRIVACY POLICY). Please read them carefully.



PRIVACY

Please review our PRIVACY POLICY, which also governs your visit to AlphaBetaPC.com Web sites.



ELECTRONIC COMMUNICATIONS

When you visit the Company's Websites or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.



COPYRIGHT

All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of the Company and protected by international copyright laws. All software used on this site is the property of the Company or its software suppliers and protected by international copyright laws. Should the website AlphaBetaPC.com contain any images, trademarks or software that does not belong to AlphaBetaPC.com these images, trademarks or software are being used in co-operation of the issued licence agreement of the owners of the images, trademarks or software.



LICENSE AND SITE ACCESS

The Company grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction SERVICES. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Company's name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of AlphaBetaPC.co.uk so long as the link does not portray the Company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter and is revocable at will under any circumstance or condition by the Company. You may not use any Company logos or other proprietary graphic or trademark as part of the link without express written permission.



YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Company's services only with involvement of a parent or guardian. The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.



SITE & SERVICES

The Company may have provided links and pointers to Internet sites maintained by third-parties. Neither the Company, it's parent or subsidiary companies, nor their affiliates operate or control in any respect any information, products or services on these third-party sites. The material in this site and the third-party sites are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to the applicable law, the Company disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for particular purpose. In regards to all virtual goods and services the Company is only providing a service to buyer; no goods or property are being sold to buyer by the Company. Buyer agrees to read, understand, and abide by Alpha Beta Gamma Ltd Terms and Conditions of Sale before purchasing from the company. The Company agrees not to disclose to anyone the terms, conditions, subject matter, or identity of the parties involved in this transaction to any other party. Any disputes regarding these matters shall be resolved in the UK where the Company is domiciled. This disclaimer is intended for the Company's exclusive use.



Alpha Beta Gamma Ltd REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Visitors may post reviews, comments, and other content; and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant the Company and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the Company and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you indemnify the Company and its affiliates for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.



COPYRIGHT COMPLAINTS

The Company and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our legal department sales@AlphaBetaPC.com about making claims of copyright infringement.



PRODUCT DESCRIPTIONS

The Company and its affiliates attempt to be as accurate as possible in describing a product or service. However, the Company does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by the Company itself is not as described, your sole remedy is to return it in unused condition.



DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:

THIS SITE IS PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E- MAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. By visiting the Company's Web sites, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these TERMS & CONDITIONS and any dispute of any sort that might arise between you and the Company or its affiliates.



DISPUTES

Any dispute relating in any way to your visit to the Company's Web sites or to products and/or services you purchase through the Company shall be submitted to confidential arbitration in the UK, except that, to the extent you have in any manner violated or threatened to violate the Company's intellectual property rights, the Company may seek injunctive or other appropriate relief in any court in the World, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing in the UK. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.



SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our PRIVACY POLICY, posted on this site. These policies also govern your visit to the Company's Web sites. We reserve the right to make changes to our site, policies, and these TERMS & CONDITIONS at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.



PRICE MATCHING

We do not have a price-matching policy at this time. We have special offers on large orders (5 full computers or above).



SHIPPING & HANDLING

Shipping & Handling is included.



BILLING

We verify prices and stock as part of our shipping procedures. If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.



 

Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by Alpha Beta Gamma Ltd. The appearance of external hyperlinks does not constitute endorsement by our company of the information, products or services contained therein. All links are provided with the intent of meeting the mission of our company. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included.



Disclaimer of Liability:

With respect to the content of this website, the company Alpha Beta Gamma Ltd and any of its employees, makes no warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information or process disclosed, or represents that its use would not infringe privately owned rights.



Notice:

The use of this website may be monitored for computer security purposes. Any unauthorized access to this system is prohibited and is subject to criminal and civil penalties under English Law.

Reference from this Website or any other product, service or information does not constitute an endorsement or recommendation by Alpha Beta Gamma Ltd or any of its employees. We are not responsible for the content of any "off-site" web pages referenced from this website.

 

 

We are: Alpha Beta Gamma Ltd - company registration number 12212799

Our address is: 3 Landerry Industrial Estate, School Lane, Selsey, PO20 9ER

We can be contacted at: By post using our address

by email to - sales@alphabetapc.com

or by telephone – 01243 604200

You are: a purchaser of our Goods and/or Services


This document contains a lot of information some of which is legal in nature. We have tried to make this as clear as possible and would encourage you to read this carefully before ordering any Goods and/or Services from us. When you order Goods from this Website you agree to be bound by these Terms and Conditions.


1 MEANINGS OF WORDS USED BY US

1.1 "Agreement" is a reference to these Terms and Conditions, the Returns Policy, the Privacy Policy and any order form and payment instructions provided to you;

1.2 "Customer", "you", "your" and "yours" means you the person using this Website ordering Goods or Services;

1.3 "Goods" or "Products" means the personal computer or laptop which you have ordered from us and any other hardware or software products ordered by you which are set out in your order form;

1.4 "Service" or "Services" means the home installation service that we offer to our customers. The exact details of which are dependent on the level of service which is selected;

1.5 "Terms and Conditions" means this document and any updates to the document which are displayed on our Website;

1.6 "we", "us" and "our" are references to Alpha Beta Gamma Ltd.

1.7 "Website" is a reference to the website, www. Alphabetapc.com which is run and operated by us and on which these Terms and Conditions are displayed.


6 CANCELLATION AND RETURNS

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day you received the Products. You must notify us via durable medium (email / letter) and quote your order number in any communication. Notification by phone is not sufficient.

6.2 If you are contracting as a Business / Trade customer, this clause does not apply. Any orders by or on behalf of a business cannot be cancelled once they have been placed. An order will be deemed to be a Business Order, if it is paid via business bank account or business debit / credit card, or a company address or purchase order number has been provided.

6.3 You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6.4 If required we can arrange collection using our courier, who can collect from most areas of Europe apart from the Channel Islands, Norway, Iceland, Greece and Switzerland. The cost for collections is £35 including VAT.

6.5 The supply of services (namely a Fast-track/priority build service - if ordered) will not be refunded because this service contract will have been fully completed within the cancellation period.

6.6 Once the cancelled Products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer for the full amount paid within 14 days including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) less the collection charge we paid for the collection of the Goods if applicable.

6.7 Except in the case of faulty or miss-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request. This includes but is not limited to welcome packs, software discs, cables, digital download codes such as games, chassis accessories and peripherals.

6.8 Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded. Please see section 28(3)(b) of the Consumer Contracts Regulations 2013 for further information.

6.9 A full statement of your legal rights under The Consumer Contracts Regulations 2013 may be obtained in the UK from your local Citizen's Advice Bureau or Trading Standards Office.

6.10 If the goods supplied to you are incomplete/incorrect or physically damaged then you should notify us via email, letter or webmail by logging into your account area within 72 hours of receipt. Failure to notify us with 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care and that the goods were supplied correctly and in full.

6.11 If you suspect that the Goods are faulty and wish to return them you must contact us within 72 hours of discovering the fault and submit an RMA (Return Material Authorisation) request. We will examine the returned Product and if you are entitled, we will notify you of your options (which may be to either repair, replace or refund) via e-mail within a reasonable period of time. We will process a repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair or replacement, or within 14 days of the day you opt for a refund for the defective Product.

6.12 For refunds, we will make the reimbursement without undue delay, and not later than:

            •  14 days after the day we receive back from you any goods supplied, or

            •  (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

            •  if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

6.13 For any returns due to damage or suspected faults, we will arrange for collection at our cost within the first month after receipt or as extended by your warranty provision. Should the product be found not defective then you will be liable for the costs of collection, re-delivery, labour and new packaging if required. We do not offer a collection for orders delivered to the Channel Islands, Norway, Iceland or Switzerland.

6.14 Peripheral items (any item that is not a computer or laptop) must be returned to us using your own delivery method. We will not arrange for collection of any peripheral items within the first month after receipt or at any time after this date.

6.15 Where collections are arranged by us, you still have a duty of care to ensure the Products are packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we recommend original packaging is used. If original packaging is not available, new specialty packaging can be ordered from us. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.

6.16 When you return goods using your own delivery method, where goods are found to be defective we will refund up to £10 of the cost incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

6.17 When returning goods under the 14 day cooling off period, if the goods are not in a resaleable condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund.

6.18 If you cancel a home installation service after your order has been dispatched, a cancellation fee of £39 including VAT will be deduced from any refunds due.

6.19 If you wish to return the system in the original packaging and you either find your packaging to not be suitable for return, or you didn't keep the original packaging, then please feel free to contact us for replacement packaging at a cost.

6.20 Consumers have the statutory warranty rights for goods at their disposal.

6.21 We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board. The European Commission offers an online dispute resolution platform, available here: http://ec.europa.eu/consumers/odr/


7 WARRANTY

7.1 In addition to any warranty that you may have purchased with your Goods, all Goods that we supply are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.

7.2 Subject to clause 7.3, goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance and equal or better value at the time a return material authorisation (“RMA”) is generated. All Products being returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and returned to sender.

7.3 If you order a dedicated graphics card and the AIB (add-in-board) manufacturer name is not specified in the product description or on the final invoice, then you will receive a graphics card that meets the specification of the model/version stated. If the graphics card is exchanged under the warranty, then we will supply a graphics card that meets or exceeds the specification of the model/version stated. This model may be from a different AIB manufacturer and as a result the actual performance may be slightly higher or lower than the original model.

7.4 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment), failure to follow the manufacturer's instructions, or any alteration or repair carried out without the manufacturer's approval.

7.5 Unless otherwise stated, all LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008 pixel defects. Dead pixels on LCD/LED panels are covered under the manufacturers' warranty terms and conditions. We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels.

7.6 We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.

7.7 Laptop Batteries come with a maximum 6 month warranty, regardless of which warranty option is purchased.

7.8 Unlike with most computer companies, we allow you to open your case and install your own components without voiding your warranty on the following conditions:

        • If the actions of the person installing the components cause damage to the computer, your warranty will be void;

        • If you install components that are not purchased from us and they cause problems with your computer, your warranty will be void;

        • If you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the                 components you have installed.

        • We will support you in installing components purchased from us providing you have purchased them through the upgrade service available on your online                 account.

7.9 We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU or BIOS have been replaced without authorisation.

Any tampering, repair or modification by unauthorised personnel voids the warranty.

7.10 Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.

7.11 In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.

7.12 Dead Pixel Guarantee - If you order a dead pixel guarantee and you report a dead pixel within the specified time period on the dead pixel guarantee, we will collect the laptop from your premises and replace the screen with a defect free model of equal or better specification. Collection and re-delivery is included along with all labour fees, and the service can be used an unlimited number of times during the guarantee period.

The dead pixel guarantee commences on the day you receive your order and any dead pixels must be reported within the guarantee time period in order to qualify for replacement. Screens that are cracked, damaged or broken are not covered under the dead pixel guarantee regardless of how many pixels are not functioning. This guarantee does not cover external monitors purchased, only the notebook screen itself is covered.


Unfortunately we cannot arrange collections from the Channel Islands, Norway, Iceland or Switzerland, however we can reimburse up to £35 towards your shipping costs.

7.13 If a product is repaired outside of the warranty period specified on your order, unless otherwise specified the warranty provided on any replacement parts is capped at a maximum of three months.


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