Warranty

When you opt for an extended warranty, you can rest assured that any issues won’t incur additional costs. If a problem arises, simply pack your computer in its original packaging. Our courier will arrange a convenient pickup on a working day. After repairing your computer, we’ll return it to you without any carriage charges

Tech Support

Every AlphaBetaPC system comes with lifetime labour and hardware support. This includes labour for installing upgrades purchased through AlphaBetaPC.

Our technical support is specifically designed to address hardware issues throughout the serviceable life of your system. While we strive to help you with operating system-related matters, you may need additional support from other channels for those issues. So that you know, we can only offer minimal support for any problems related to special order parts that were not originally purchased from AlphaBetaPC.

Parts

Every AlphaBetaPC system includes a minimum one-year parts warranty. Additional years can be purchased at the time of configuration. If a failed or defective component is reported during the term of your parts warranty, AlphaBetaPC will repair or replace the defective part with a new or reconditioned part of equivalent or better performance. Upgrades or new parts purchased from AlphaBetaPC include a 1-year parts warranty. Warranty service for all peripherals (e.g., monitors, keyboards and other external equipment) is provided by the manufacturer.

Shipping

If your PC requires repair within the first 30 days of purchase, we will cover shipping costs in both directions within the Mainland UK.

After 30 days, you will be responsible for shipping costs to AlphaBetaPC. During the parts warranty period, AlphaBetaPC will cover the cost of returning the PC to you. Extended warranty purchase covers the both-way shipping costs. Please note that this shipping warranty applies only to shipping within the Mainland UK only.

Computer Repairs

Desktop and Workstation PCs usually undergo repairs within 7-10 business days from the date of receipt. However, if any required replacement parts are not readily available, the repair duration may be extended.

GAMING DESKTOP WARRANTY OPTIONS

WORKSTATION WARRANTY OPTIONS

HARDWARE BUNDLES WARRANTY OPTIONS

EXCLUSIONS

M

Remedy of incorrectly installed/incompatible software which is not provided

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Accidental Damage

M

Overheating due to excessive dirt/dust build up

M

General wear and tear, misuse, neglect or damage by the buyer

M

Remedy of viruses

M

Compatability of 3rd party software/hardware

M

Data Recovery & Backing up of data, files and programmes

M

Incorrectly installed parts

Warranty Terms

  1. In addition to any warranty you may have purchased with your Goods, all Goods that we supply are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
  2. Goods found to be defective during the warranty period will be repaired or replaced with an item of equal or better performance and equal or better value at the time a return material authorisation (“RMA”) is generated. All Products being returned under warranty must have been issued with a valid RMA number. Any goods we receive without a valid RMA number will be rejected and returned to the sender.
  3. If you order a dedicated graphics card and the AIB (add-in-board) manufacturer name is not specified in the product description or on the final invoice, then you will receive a graphics card that meets the specification of the model/version stated. If the graphics card is exchanged under the warranty, then we will supply a graphics card that meets or exceeds the specification of the model/version stated. This model may be from a different AIB manufacturer and as a result, the actual performance may be slightly higher or lower than the original model.
  4. This warranty does not apply to any defect in the goods arising from fair wear and tear wilful damage, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated/hot or dusty environment), failure to follow the manufacturer’s instructions, or any alteration or repair carried out without the manufacturer’s approval.
  5. Unless otherwise stated, all LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008 pixel defects. Dead pixels on LCD/LED panels are covered under the manufacturers’ warranty terms and conditions. We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels.
  6. We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid-state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.
  7. Unlike with most computer companies, we allow you to open your case and install your own components without voiding your warranty on the following conditions:
    1. If the actions of the person installing the components cause damage to the computer, your warranty will be void;
    2. If you install components that are not purchased from us and they cause problems with your computer, your warranty will be void;
    3. If you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the components you have installed.
  8. We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU or BIOS has been replaced without authorisation.
    Any tampering, repair or modification by unauthorised personnel voids the warranty.
  9. Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call-out charges as we do not provide or charge you for onsite warranties. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.
  10. In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third-party software that was installed by you.
  11. If a product is repaired outside of the warranty period specified on your order unless otherwise specified the warranty provided on any replacement parts is capped at a maximum of three months.
  12. Should you refuse for the Goods to be returned to you (for any reason) or refuse any delivery/re-delivery attempts, the Goods will be held for up to 3 calendar months from the point the Goods were first received. Once this time frame has expired we will re-attempt to contact you to arrange for any outstanding payments to be settled and/or re-arrange a suitable time to return the Goods to you. If you do not agree for us to return the Goods or we do not receive a response to any communication (by email and/or post) and you do not settle any outstanding payments due and you do not provide us with a suitable re-delivery date within 30 calendar days, the Goods will be destroyed and/or disposed of. We will not accept any responsibility for any leakage or loss of data and/or earnings and/or any loss or damage in transit. You are free to arrange for your own courier to collect the Goods if preferred. For the avoidance of doubt, a suitable re-delivery date is a working day within 30 calendar days of your response to any communication received.